Privacy Policy

1. Introduction & Corporate Scope

PT Tropical Biotek Ingredients ("Company", "we", "us", or "our") operates as a global producer and exporter of B2B botanical ingredients (essential oils, oleoresins, and extracts). This Privacy Policy explains how we collect, process, and safeguard information provided by corporate clients, procurement personnel, and site visitors using our web applications and B2B request portal.

2. Information We Collect

We collect information specifically required to process industrial B2B transactions, technical document distribution (TDS, SDS, GC-MS), and sample evaluations:

• Corporate Contact Details: Full Name, Corporate Email Address, Phone Number, Department/Role, and Country/Region.
• Enterprise Business Information: Company Name, Corporate Website URL, and Industry Sector (Fragrance, Flavors, Personal Care, Pharma, B2B Distribution).
• Request & Procurement Data: Product sample requests, courier account details, target purchase volumes (MOQ / bulk offers), and technical document requests.
• Technical & Log Data: IP address, browser type, device information, and session timestamps for site security and analytics.

3. How We Use Your Information

We use the collected information strictly for legitimate commercial operations, including:

• Fulfilling product sample shipments and processing enterprise commercial quotations.
• Transmitting requested regulatory and technical documentation (CoA, TDS, SDS, GC-MS reports).
• Verifying legitimate enterprise buyer identity to safeguard sensitive manufacturing data and proprietary specifications.
• Communicating updates regarding order status, logistics, or regulatory changes in ingredient supply.

4. Data Sharing & Third Parties

PT Tropical Biotek Ingredients does not sell, rent, or lease corporate data to third-party marketers. We may share necessary information only under the following operational circumstances:

• Logistics & Freight Partners: Logistics service providers and courier companies (e.g., FedEx, DHL) for dispatching requested sample packages.
• Regulatory Authorities: Customs agencies and official certification bodies where mandatory for international export compliance.
• Authorized Systems & Subprocessors: Secure cloud infrastructure and enterprise database providers operating under strict confidentiality agreements.

5. Data Retention & Security

We implement industry-standard encryption, access controls, and firewall protocols to protect corporate data against unauthorized access, loss, or alteration. Customer inquiries and procurement history are retained for the duration of the commercial relationship or as mandated by trade and tax regulations.

6. Your Rights & Data Preferences

As a corporate client, you retain the right to:

• Access, update, or correct your corporate contact and enterprise details.
• Request the deletion or anonymization of your contact profile upon contract termination.
• Opt out of non-essential commercial communications at any time.